Introduction

Services are supplied by Deirdre Coyne Coaching.

The following definitions are used in these Terms and Conditions:

“Client Agreement” means the document sent to you, and signed by you, which sets out the basis of our agreement with you.
“Service” means the services which we offer to provide
“The Provider” means representative or employee of Deirdre Coyne Coaching
Deirdre Coyne Coaching is referred to in these Terms of Business as “the Company” or “us” or “we”.
References in these Terms and Conditions to “you” or “your” are to you, the Company’s “Client”, for the purpose of these Terms and Conditions.
We are engaged by you as an independent contractor. Nothing will be deemed or construed to create a joint venture, partnership, or agency between us and you for any purpose whatsoever, or render us an agent or partner of yours, or vice versa.

Fees and Payments

Payment is due before commencement of the Services, unless otherwise agreed and documented.

Payment options and payment plans may be available on request.

You understand and agree that, in the event you fail to make payment by the due date, we reserve the right to:

Charge interest on any late payment in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, on the amount unpaid at the rate of 8% per annum above the Bank of England base rate, from (and including) the date on which payment was due until (and excluding) the date on which payment in full is made; and Claim compensation for any reasonable debt recovery costs incurred by us from you should any action be undertaken to obtain settlement of the account; and Withhold the Services until all outstanding balances have been paid in full.

All payments are final and considered fully earned and non-refundable. If at any time during our work together, after the first 30 days, you terminate the Client Agreement then payment is due for the time spent on this work up to the date of termination.

Refunds

All payments are final and considered fully earned and non-refundable. If at any time during the project you terminate the Client Agreement, then payment is due for the time spent on any related activity up to the date of termination.

Invoicing

Invoices are due for payment as outlined in the Client Agreement

• In full
• In Pounds Sterling

If an invoice is not paid, we reserve the right to retain ownership of all funds, documents and records in our possession relating to all work undertaken for you, until all outstanding fees are paid in full.

Client Responsibilities

It is your responsibility to provide us with the information necessary for us to carry out our service to you in the timescales agreed by you.

You understand that that this will be a collaborative, professional relationship of equals where mutual, professional respect, courtesy and consideration are expected. Due to the nature of the relationship, you understand the importance of communication and task completion and agree to ask / respond to questions, requests, allotted tasks and communications to / from us.

You understand that we are a business with other clients to serve, and we require fair, realistic notice in order to attend to your requests and projects.

You understand that we are under no obligation to deliver services at timescales deemed exigent to you, but contrary to our ability to provide our services to other clients.

You understand that we may require detailed clarification of projects and activities in order to meet expectations and provide the best support and highest quality work.

You undertake to:

At no time ask us to do anything unethical or contrary to the laws of England and Wales. Any such requests will be considered a breach of the Client Agreement between the parties and will entitle us to terminate the Client Agreement with immediate effect. We reserve the right to refuse, without explanation, to undertake any work which we believe to be unethical or unlawful.

Be responsible for notifying us, in writing, of any time limits, deadlines, or any other special requirements relating to the services we provide prior to us providing the services.
Be solely responsible for the final decisions at all stages of work provided in the course of the services we provide.

You further understand and agree that in the event you require us to carry out substantive work i.e. that which falls outside the scope of the services as set out the Client Agreement:

Such work shall be subject to a separate agreement between us; and Such work will be subject to a separate fee.

You will agree the terms under which we provide any opinions or reports to third parties with us in advance and will not commit us to third parties without our prior written consent.

Office Hours and Communication

Office hours are Monday to Friday 9.00am to 5.00 pm.

Email is a primary form of communication between you, the client, and us, the service provider.

We may be available for phone calls outside of office hours, however outside office hours are asked to be respected.

Weekends are not designated office hours and should be respected as such.

Meetings and appointments must be pre-scheduled.

Appointment and Re-Scheduling Policy
Appointments may be re-scheduled to a mutually convenient time and location upon sufficient notice.

We require 24-hours’ notice to cancel scheduled appointments. When possible, we will attempt to accommodate a moved appointment with less notice.

No-shows and last-minute cancellations will be billed at an hourly rate of £100 for the allotted time that was scheduled with a one-hour minimum.

Instructions

You authorise us to act from time to time on instructions given in any manner (including but not limited to verbal and electronic instructions) in circumstances where we reasonably believe those instructions to have emanated from you or any person with authority to act on your behalf.

Confidentiality

Both parties agree to receive from the other in confidence all information either may disclose to the other, whether in oral, documentary, magnetic, electronic or any other tangible form and agree not to disclose to any third party or use for their own benefit or for the benefit of any third party any such information without the others prior written consent. The recipient shall use such information solely for the purposes of the services provided.

Both parties agree to treat the information disclosed to them as confidential and to use their best efforts to prevent this disclosure of such information to others except as required by law or as provided for in regulatory, ethical or other professional pronouncements applicable to our Engagement.

File Retention

It is our normal practice to retain documents relating to client engagements for three (3) years after the end of the relevant engagement. Thereafter, unless separate arrangements have been made, we will destroy the documents or papers without reference to you.

Intellectual Property and Copyright

We retain all copyright and other intellectual property rights in everything created or developed by us either before or during the course of the service we provide unless otherwise agreed.

You retain the copyright to all documents, data and files provided by you. You must obtain permission and rights to use any information or files that are copyrighted by a third party.

Liability

We will not be liable to you for any loss suffered by you unless due to our negligence, fraud or wilful default or due to a breach of our Client Agreement.

We will not in any circumstances be liable to you for indirect or consequential loss. (In this paragraph Loss means any loss, damage, costs or interest).

We are covered with a current Professional Indemnity Insurance policy.

Termination

Unless otherwise agreed, the Client Agreement may be terminated by either party with four weeks written notice. If the Client Agreement is terminated prior to the completion of the number and type of sessions outlined and agreed all fees and charges will be recalculated.

Invalidity

In the event any part of the Client Agreement is held to be invalid, the remainder of the Client Agreement will continue in full force and effect.

Governing Law and Jurisdiction

The Client Agreement shall be construed and interpreted in accordance with Northern Irish law and you agree to submit to the exclusive jurisdiction of the Courts of Northern Ireland subject to our sole right to institute proceedings in any other court of competent jurisdiction.

Lien

All materials or property belonging to The Client, as well as work performed, may be retained as security until all just claims against The Client are satisfied.